Terms of Use

The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, and undertakes the obligation to inform consumers for any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.


Only individuals, aged 18 and over, who have the legal capacity to enter into a sales contract and act as consumers, i.e. for non-commercial purposes, have the opportunity to make a purchase through the online store. By submitting their order, the users of the online store declare with all responsibility that they have the legal capacity to conclude binding contracts.


Necessary condition for placing an order from the online store is the completion and submission by the user / customer of the relevant order form with the necessary information for the conclusion of the sale and the acceptance of the terms of the sales’ contract.


The Company fully complies with the applicable provisions regarding the sale, e-commerce and consumer protection.


The Company, in the context of its transactions from the online store, informs the Customer based on the availability or non-availability of the products and in no case can guarantee their availability. In any case, the Company undertakes to inform the Customer in time for any unavailability, so in this case it does not bear any further responsibility.


The Company is not responsible and is not liable for any errors or omissions during the common experience, in features, photos and product prices and cannot rule out the possibility of incorrect entries by any cause during the introduction or/and its characteristics’ information or/and the price of a product. However, it undertakes to correct them whenever it becomes aware of it.

The online store provides content (information, names, illustrations, etc.), products and services through the website “exactly as they are”. Under no circumstances shall the Company be responsible for any civil and / or criminal requirements or any damage (positive, special or negative which, indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, loss of profits, monetary satisfaction, etc.) which may be experienced by a visitor or user of the online store or a third party, for a cause related to the function or non-function or/and the use of the website or/and the inability to provide services or/and products or/and information available from this or/and from any unauthorized interventions of third parties into products or/and services or/and information available through it.




All the content of the online store, such as distinctive titles, marks, images, graphics, texts, etc., is the intellectual property of the Company and is protected by the relevant provisions of the Greek and European law and of the international conventions. The names, badges, marks, images, photographs, designs, logos, graphics, insignia, texts and audiovisual material listed and representing the Natural Deco online store or the products or services of the Company or third parties, constitute assets and trademarks of the Company, protected by the relevant laws regarding the intellectual property and trademarks. The presentation of these on this particular website and in the online store of the Company should in no way be construed as a transfer or assignment of their license or right of use. It shall be prohibited to copy, reproduce, distribute, process, resell, create a product, modify in any way, or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or means, for commercial or other purposes, shall only be permitted only after the prior written consent of the Company or any other copyright holder.




The User agrees and undertakes to use this website, as well as the services, information and data of the online store, in accordance with the Law, good faith and morality. The User agrees that he must provide true and accurate information in his transactions with the online store and to fill in correctly and accurately the necessary fields in his contact forms with the online store (name, surname, e -mail address, etc.). The User shall take all the responsibility for the use of his account in the online store by unauthorised persons other than him as well as concerning any damage caused to the Company due to the aforementioned reason.


The User agrees and undertakes not to use the online store for:
dispatching, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causing unlawful infringement and damage to the Company or any third party or violates the confidentiality or privacy of any person, sending, publishing, e-mailing or otherwise transmitting any content that offends the morals, social values, minority, etc., sending, posting, e-mailing or transmitting through a range of ways any content for which users do not have the right of transmission in accordance with the law or the contracts in force (such as internal information, proprietary and confidential information acquired or disclosed as part of working relationships or covered by confidentiality agreements) sending, posting, publishing, e-mailing or transmitting through various ways any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind,
sending, publishing, emailing, or transmitting through other ways any hardware that contains software viruses or any other codes, files, or programs designed to interrupt, damage, or corrupt the operation of computers’ software or hardware, intentional or unintentional violation of applicable laws or regulations, harassment of third parties in any way, collection or storage of personal data relating to other users.




The Company reserves the right to freely formulate the pricing policy of the online store, to modify the indicated values, to change and / or withdraw offers with or without prior notice to users / customers, who will be informed about the current price, by the relevant post on the website. The prices of products purchased by a physical store of the Company, may differ from the indicated prices of the online store and the Company does not bear any responsibility and does not cover differences in prices of products that the Customer ascertained after the existence of a lower price in the online store, in relation to the physical store or vice versa.


All listed prices of the online store’s products are in euros and include VAT. The final prices of each product do not include the shipping costs, which are calculated after the text of the order, based on the Customer’s choice of the place of shipment of the products. For additional charges, shipping, delivery or mail, as well as for any other costs or fees, the Customer is informed before his order is submitted. When such charges cannot be reasonably calculated in advance, the fact that such costs may be required is made known to the Customer prior to the placing of his order, and in the event that they could not be calculated at the time of the order and were not notified to the Customer by telephone prior to the confirmation of receipt of the order, then they shall not burden the Customer without his prior explicit consent.


In case a product is offered at an unusually low or high price in relation to its market value, the Customer, before proceeding with his/her order, can contact the Company by telephone or by sending an e-mail to info@naturalstrom.gr



The Company, within the framework of its policy, reserves the right to modify at any time the types and categories of its products and undertakes the obligation to accept orders within the limits of its available stocks.



The registration or connection of the user to the online store requires the name, contact number, mailing address and e-mail address. This information shall remain strictly confidential. The Company reserves the right to use these data in order to send updates on offers or new products to customers or to registered users.



Place an order – Offer to purchase
The order of the products by the Customer is submitted by completing and sending the special order form that exists in the online store. Prior to the submission of the order, through a special link, the Customer becomes aware of the terms and conditions regarding the sale of the products he wishes to acquire and he, then, selects the activation of the relevant icon “I read and accept the terms and conditions of the purchase” and “Order with obligation to pay”, stating in this way explicitly and unequivocally that prior to the submission of his order, he has obtained in a clear and understandable way knowledge of: The full details of the Company (name, registered office, publicity details, address, telephone, fax, e-mail address) as well as the supplier of the ordered products where applicable,
The main features of the order’s products as described in the online store,
The total price of the products of the order, including VAT, all charges, all additional charges (shipping, delivery or mail) and any other charges, regarding the fact that such additional charges may be required, as well as the stated final price of each product in the online store, does not include shipping costs, which are calculated later in the text of the order, based on the choice of the delivery of the order, The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any restrictions on delivery and means of payment, The cost of using the means of distance communication for the conclusion of the contract, where this is calculated on the basis of other than the basic tariff charges, The payment obligation by the Customer upon submission of the order, The existence of the Company’s liability in accordance with the articles 534 of the Civil Code for actual defects and lack of agreed properties, the duration of the contract and the terms for its expiration where applicable as well as the minimum duration of the Customer’s obligations under the contract, where applicable, The right of withdrawal from the Customer (conditions, time limit, procedure, exceptions) where applicable and in the event of withdrawal, the charge of the Customer with the direct cost of products’ reimbursement to the Company and the obligation from the part of the Customer, if used, to pay reasonable costs to the Company, whereas, when there is no right of withdrawal based on the Law, the information that the Customer does not have the right of withdrawal or the circumstances in which the Customer loses the right of withdrawal,
Where applicable, the possibility of recourse to an out-of-court grievance and redress mechanism to which the Company belongs as well as the ways to access it. The sending of the order to the Company is a proposal for the purchase of the ordered products and a statement of acceptance of all the charges described in the order. In the absence of information or acceptance by the Company, the customer who has paid the order shall be entitled to a refund of the payment.



The order is not binding on the Company, before the Customer receives confirmation of acceptance of the order by the Company, as described below.
The order is considered received by the Company as soon as the Customer receives in the electronic contact address he has registered for, relevant information by the Company, with the number of his order and the indication “Confirmation of Order Registration”.
During the processing of each registered order, the correctness of the final price of the product and its availability is confirmed and in case the availability or delivery time differs from the indicated one, the Company shall inform the Customer accordingly. If the Company ascertains the availability and the absence of any errors in the pricing or the characteristics of the products, it will confirm the acceptance of the order via e-mail. In the above message, the content of the order, the total price and the estimated delivery time of the order, as already known to the Customer before the submission of his order, will be explicitly confirmed. The order is considered binding and the sale is considered to have been drawn up and creates claims between the Customer and the Company, only by sending and receiving the e-mail with the indication “The order has been sent” or “The order is ready for receipt”.
The status of the order is constantly updated, but when also changes occur during its management and the Customer is obliged to check the status of his order and immediately inform the Company in writing, regarding any error in his order, otherwise the information stated in the Confirmation of Registration will be applied to the sales’ contract. The Customer has the opportunity to be informed about the progress of the order by the Company either by telephone (………), or by sending an e-mail to info@naturalstrom.gr or by logging in to his account with his personal codes (username and password), selecting “order tracking” via a link.
The Company is not obliged to accept an order and enter into a sale of products, which due to mechanical or typographical error they appear in the online store with an incorrect price, either lower or higher than their normal current price. If the error concerns only part of the products’ order, the order is valid and is executed normally for the rest of the products, unless the Customer declares that he does not want the partial execution of his order, in which case the Company must cancel the entire order.





The Customer is informed about the products and their availability, through indications in the online store. The Company reserves the right not to accept a specific order and therefore not to prepare the sale, since the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the rest of the order is executed normally, unless the Customer declares that he does not want the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.
In case a product is not available after the final registration of the order, the Company informs the Customer about the possible delivery time. If the time does not satisfy the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.



In order to receive the order, the Customer must demonstrate the order’s confirmation (order number), the receipt notice and an official identity document (police I.D., passport, etc.). Delivery can also be made to a third person authorized for this purpose by the Customer, with a special authorization of the Customer (certified by the Citizens’ Assistance Centers, police or other Authority) along with an official identity document of the authorized person (police I.D., passport, etc.). The Customer or the authorized third party upon receipt must check the products he receives, as by signing, he confirms that he has received them properly and since the receipt takes place, from then on the risk passes to the Customer.
Shipping to the place chosen by the Customer: If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating transport company (courier) and the Customer will receive an electronic notification that the product is ready for shipment. The Customer will be informed by the transport company about the delivery time. Shipping costs are borne by the Customer and are calculated based on his order during its submission, through a special link, entering the Prefecture and the Ζip Code of the area of his choice. Any incorrect registration of shipping data by the Customer that results in incorrect calculation of shipping costs, is not borne by the Company, but by the Customer. In case the Customer chooses his payment by cash on delivery, he is not charged with cash on delivery costs.
In order to receive the order, the Customer must demonstrate to the employee of the cooperating transport company, the confirmation of the order (order number), the notice for the shipment and an official identity document (police I.D., passport, etc.). Delivery can also be made to a third person authorized for this purpose by the Customer, with a special authorization from the part of the Customer (certified by the Citizens’ Assistance Centers, police or other Authority) and an official identity document of the authorized person (police I.D., passport, etc.). The Customer or the authorized third party upon receipt must check the products he receives, as by signing, he confirms that he has received them properly and upon receipt the risk passes to the Customer. If the Customer after receiving the notification for shipment and despite the relevant notice of the carrier, he does not receive the products, the Company reserves the right to either cancel the order or withdraw from the sale.
When the place of shipment is not covered by the network of the cooperating transport company or the Customer wishes to transport the products at his own expense and means, the Customer informs the Company in writing, indicating the means of transport of his choice (transport company, agency, etc.) and then the Company undertakes to ship the products in the manner indicated by the Customer. In this case, the order cannot be paid by cash on delivery and the Customer pays for his order as well as for the cost of sending the products to the agency or to the transport company or making use of the means of his choice, before sending his order. In these cases, the risk of the sale, passes to the buyer at the time of delivery of the sold products to the carrier.
The ownership of the sold and delivered products remains within the Company until the final, full and complete payment of the price to the Company.



The delivery time of the products shall be determined on demand depending on the availability of the products and their place of delivery, which is confirmed by the company’s acceptance of the order.
The Company in any case, must deliver the products no later than thirty (30) days from the time of preparation of the sale, otherwise and if there is no written agreement for extension of time (electronic mail), the Customer is entitled to unilaterally cancel the order by written statement via e-mail to the Company’s email address info@naturalstrom.gr. If the order is canceled and the sales’ contract is terminated, the Company must return, without delay, all the money paid by the Customer, in full.
For bulk orders or for special orders or orders adapted to the requirements of the Customer, the delivery time of thirty (30) days is not valid and the delivery time is agreed on a case-by-case basis with the Customer in writing (e- mail).



The order shall be paid exclusively in the following ways:
Cash on delivery: payment in cash to the authorized employee of the cooperating company (courier), upon delivery of the order, at the place of shipment declared by the Customer.
By credit or debit card: Visa, Mastercard, Maestro, in a secure way through a special service of the cooperating bank
Via Paypal account.
With cash or credit / debit card Visa, Mastercard, Maestro, in case of receipt by a physical store of the Company



According to Law 2251/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, if they are products that are not excluded from the right of withdrawal, without compensation, without having to announce the reason he wishes their return, within fourteen (10) calendar days from their receipt. The Customer can deliver these products directly to any store of the Company of his choice or send them at his own expense to any store of the Company. In any case, the Customer before the return of the products can contact the Company, either by telephone or by sending an e-mail.
The Customer is obliged to return the products intended for return, with the official document of their purchase, in the same condition in which he received them, without the products have been unsealed or their packaging has been violated or used. An additional condition for their return is that their storage conditions have to be preserved.
The refund has been granted only if the Customer has previously paid any amount charged by the Company for the shipment of the products to the Customer, as well as the shipping costs for their return.
In case of withdrawal, the Customer is obliged to return the products, within fourteen (14) calendar days from the day he notified the withdrawal. Following the withdrawal declaration, the Company is obliged to reimburse to the Customer the price received. The return of the price due to withdrawal by the Customer will be made no later than fourteen (14) calendar days from the year in which the Company received proven knowledge of its withdrawal. Delivery costs are not refundable, unless the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company.
The Customer is responsible for any reduction in the value of the returned products, if he made use other than the necessary one.